Does the Jabra GN1900 USB work with all computers?
The USB adaptor works with both PC and Mac. Simply plug it into the USB port on the computer and it’s ready to go. The adaptor also works on some Linux machines but it may be necessary to download additional drivers. This is not supported by GN Netcom, though.
Can the Boom arm rotate 360 degrees?
The Boom arm is designed to rotate 270 degrees only to protect the parts inside for optimal lifetime. The 270 degree movement can be done in both directions supporting left and right wearing style
Why doesn’t GN1900 come with leatherettes?
The acoustic tests proved that the the best sound quality was obtained with ear foams, hence the decision only to offer this option initially.
What does “wideband” mean?
“Wideband” refers to the frequency range supported by the headset when transmitting and receiving sound. According to the TIA1 (Telecommunications Industry Association), wideband is defined as 150-6800 Hz. This is also the definition that GN Netcom uses. Jabra GN1900 USB supports wideband.
1) TIA Document TIA-920: Transmission Requirements for Wideband Digital Wireline Telephones.
Available at www.tiaonline.org
Is GN1900 Series completely safe to use?
Yes, GN1900 Series feature our PeakStop™ technology, which protects against sudden loud sound spikes. The high-pitch squeal of a fax machine, for example, can be harmful. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dB SPL, but even lower sounds can damage the ears. Therefore, the GN1900 Series – like all other GN Netcom headsets – cuts off sounds at 118 dB SPL (RMS)1.
When used together with the digital amplifier GN8210 or with GN1220 it adheres to the Noise@Work regulations in place in EMEA.
How does a noise-cancelling microphone work?
The noise-cancelling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that the noise-cancelling microphone is positioned close to the mouth (approximately 2 cm/less than 1 inch).
What can be done if the agent has difficulty hearing?
If an agent has problems hearing the person on the other end of the line, try turning up the volume on the telephone or amplifier. If the problem persist, the agent should consider switching from a mono to a duo headset.
Does GN1900 work with all GN Netcom amplifiers?
The GN1900 Series is compatible with GN Netcom amplifiers such as GN1200, GN1200CC, GN1220, GN8000, GN8110, GN8120, and GN8210 through the standard GN Netcom QD (quick disconnect) interface.
What can be done if the person on the other end has difficulty hearing?
If the person being spoken to has difficulties hearing the agent, try adjusting the boom arm. This is particularly important when using a noise-cancelling microphone, which should be quite close to the mouth (approximately 2 cm/less than 1 inch).