Contact Centres

Cost-effective Contact Centres with Jabra

Contact Centres are found all over the world, from Mumbai to Miami. Although the work is similar, lots of people answering the phone and concerned with providing responsive customer service, the commonalities stop there. Every contact centre has its own unique atmosphere/environment. Some are rambunctious places with hundreds of people talking at the same time. Others are quiet oases of efficiency, with orderly workers dutifully taking calls.

Whichever end of the spectrum your contact centre falls at, Jabra offers a headset solution to meet your needs. Our product range for contact centres covers the most essential elements: comfort, excellent sound and durability, and includes a host of features that enable you to choose the headsets that are just right for your work environment.

Contact centre solutions explained Watch the video to see how easy you implement Jabra headsets in your Contact Centre

Why Jabra

Jabra headsets benefit your contact centre in three main areas:

Greater efficiency Employees can handle calls more efficiently without compromising customer experience. The increased call quality that comes with Jabra headsets means fewer misunderstandings and clearer communication.  

Superior service Getting things right the first time is just good business. Jabra headsets’ superior audio performance creates a more professional impression with customers and improves internal collaboration as well.     

Maximum comfort Uncomfortable headsets aren’t an option, at least not if you value employee retention. Our contact centre headsets feature unique, ergonomic designs especially crafted for prolonged use. Employees can choose from a variety of wearing styles, which increases employee satisfaction and ensures end user adoption.

Return on investment

The ROI argument Headsets represent a significant portion of a contact centre’s expenditure. It’s understandable, then, that you want to choose a headset that won’t break after three months or gather dust on the shelf because your employees don’t want to use it. Jabra contact centre headsets are built to handle the rigours of daily usage. They have a sturdy design, and the corded varieties feature a durable cord. Our headsets’ plug-and-play compatibility with leading telephony and UC systems means they are easy to implement and use, factors which increase end user adoption and reduce time spent on deployment and training.

Creating a safer work environment Our contact centre headsets include technology that protects employees from sudden spikes in call volume. The incoming call volume can also be set so that it maintains a safe level throughout the day. These features, coupled with the headsets’ ergonomic design, create a healthier workplace for your employees and ensure your organisation complies with international noise at work regulations.

CTRIP
China’s leading travel service enterprise CTRIP has over the past 6 years purchased more than 15,000 headsets from Jabra in order to increase productivity and customer satisfaction.

Telecom Express
Largest outsource contact centre in Russia, Telecom Express, with 2,000 agents uses Jabra PRO™ 9400, Jabra BIZ™ 2400 and Jabra GN2000.

Watch the teaser 

- for the Frost & Sullivan White Paper “How Can I Help You?" and learn how headsets improve productivity in Contact Centres

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Products Suitable for Contact CentresJabra offers a wide array of wireless and corded headsets for all types of contact centre environments. They feature noise cancelling and HD Voice technology, enabling your employees to hear customers clearly, despite background noise.

This technology also provides for a better customer experience, as it ensures a clear, understandable conversation on both ends of the call. Our headsets feature a variety of wearing styles to accommodate your employees' individual needs.