Unlock The Power of Conversation

Jabra Assured Services

Conversations today are often more important and powerful than they ever were before.

We still have an extensive requirement to speak to a real person when we have an issue that needs resolving, require technical support or when trying to self-serve and finding an answer ourselves doesn't offer a resolution. Today, we expect the person on the other end of the call to be an expert, resolving our case quickly and efficiently, providing all the necessary information to ensure we are informed and ultimately, leave the call happy.

Empowering call-centric employees with the right headset technology for their needs can significantly improve customer relations as well as boosting productivity and driving efficiency.

Therefore, Jabra have created Assured Services specifically for organisations that have a call centric focus. Jabra Assured Services aims to provide support to Procurement, an IT Manager or Call Centre Director in the following areas:

  • Ensure that the new headsets chosen are superior to what was being used previously, without the complex and lengthy evaluation periods
  • Deployment of new devices is seamless and straight-forward
  • Staff are supported throughout the new devices on-boarding process to maintain productivity levels
  • The investment in new audio devices is cost-effective to realise Return on Investment quicker

Jabra Assured Services helps you to make the right choice for your call-centric organisation to support both your brand ambassadors and your profitability.

What is Assured Services?

Jabra Assured Services is a robust programme offering commercial value and an increase in employee efficiency to maintain and enhance customer satisfaction, within your inbound and outbound call-centric organisation.

Jabra Assured Services offers organisations looking to invest in new
headset technology with the following offers. . .

FEATURE

DETAILS*

BENEFIT

On-site inspection and audit report

Site audit to ascertain:

  • Telephony set-up
  • Headset requirements
  • Environmental survey
  • Recommendations and best practice advice
  • Compiled into a written report

Ensure the most suitable headsets for your specific organisation are recommended

Free of charge benchmarking trial

Trial recommended Jabra headsets within a control group environment to benchmark against existing devices

Like-for-like comparison of devices in a real-life scenario in order to make an accurate purchasing decision

New for old headsets buy-back

  • £7.50/€7.50 off per unit on purchases of Jabra Biz™ 2300
  • £10/€10 off per unit on purchases of Jabra Biz™ 2400 II

  • Reduce CAPEX expenditure
  • Deliver ROI quickly
  • Affordability of the most superior corded headsets on the market

Free of charge connection cord

For every Jabra corded headset purchased, we will provide you with a free connection cord worth £20 MSRP each

  • Quick and easy set-up to ensure no costly downtime
  • Seamless integration between telephony system and headset

Disposal of old headsets

Jabra will take away and recycle all old headsets under the European WEEE (Waste, Electrical and Electronic Equipment) directive

Removes any problems of corporate disposal of electrical goods

Technical and purchasing support during entire process

  • Jabra Account Manager assigned to you to advise on product selection and purchasing
  • Jabra Technical Support to assist in the deployment of new devices and staff adoption

  • Jabra will work with your preferred reseller partner to ensure accurate delivery of products
  • Zero disruption to your business
  • High agent productivity

* Terms and Conditions apply. Click to read.

We only recommend the highest-quality devices that are most suitable for your working environment and your user types.

For call-centric environments with telephone-intense job roles, organisations tend to select corded headsets that are quick and easy to install and provide the required build quality for all-day, everyday use. Jabra provide the highest-quality corded headsets on the market, as outlined below.

Jabra Biz 2400 II

For the clearest, most comfortable conversation yet.

Jabra Biz 2400 II is built to last within a high-performing contact centre, meaning fewer headset replacements and less downtime for you and your team, with lower total cost of ownership.

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Features at a glance

PeakStop™

PeakStop™ instantly removes any harmful loud sounds before they even reach your ears. This keeps the sound level in the safe range and protects your hearing.

Talk in Comfort

Find the perfect fit with a range of light, ergonomically designed frames, larger*, soft leatherette ear cushions, adjustable headbands and microphone boom. Your headset will be comfortable all day long.

HD Voice / Wideband Audio

HD Voice lets you have lifelike, vibrant conversations. You will not have to struggle to hear what the other person is saying.

FreeSpin™

You can rotate the boom-arm 360 degrees without the risk of breaking it. Find the microphone placement that works for you.

Reinforced cord

Cords are reinforced and built to last. They’re extremely durable and will take most daily punishment.

Noise-cancelling Microphone

Noise-cancelling microphones reduce unwanted background noise and are ideal in crowded and noisy open working environments.

Air Shock Microphone

Having the mic close to your mouth can cause unwanted breathing noises. To reduce this, we have designed the mic with many small holes and placed a layer of foam on the inside. This prevents most air shocks and improves call quality.

Jabra Biz 2300

Make every conversation a great-sounding experience.

"The Jabra Biz 2300 is spot-on in terms of delivering the superior sound quality Avaya and our customers expect."

- LINDA HARTIG, Avaya VB of Global Support Services
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Features at a glance

FreeSpin™

You can rotate the boom-arm 360 degrees without the risk of breaking it. Find the microphone placement that works for you.

PeakStop™

PeakStop™ instantly removes any harmful loud sounds before they even reach your ears. This keeps the sound level in the safe range and protects your hearing.

HD Voice / Wideband Audio

HD Voice lets you have lifelike, vibrant conversations. You will not have to struggle to hear what the other person is saying.

Reinforced cord

Cords are reinforced and built to last. They’re extremely durable and will take most daily punishment.

Noise-cancelling Microphone

Noise-cancelling microphones reduce unwanted background noise and are ideal in crowded and noisy open working environments.

Air Shock Microphone

Having the mic close to your mouth can cause unwanted breathing noises. To reduce this, we have designed the mic with many small holes and placed a layer of foam on the inside. This prevents most air shocks and improves call quality.

Download

To provide you with further information on Assured Services or the Jabra BIZ 2300 or Jabra BIZ 2400II, you can download additional documents here.

Assured Services Brochure

Assured Services Terms and Conditions

Jabra Biz Series Datasheet

Jabra Biz 2400 Infographic

Jabra BusyLight Brochure

Jabra Noise Guide Datasheet

Power of Conversation Report

Sitel Case Study

REQUEST FREE TRIAL UNITS

Free trial is available to companies deploying 250 headsets or more. Terms & conditions apply. Please fill in the form if you have any other questions or enquiries.

How many headsets are you planning to deploy

Your platform

Additional information

If you are interested in untethering your employees from their desks and want to look into the
various options of wireless headsets that Jabra manufacture, please contact us for more advice.

Contact us

For more information on the Jabra Assured Services programme or Jabra’s portfolio of corded and wireless call centric headsets please speak to your Jabra Account Manager or our ISE Team on 01784 220182 or ise.uk@jabra.com

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