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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I use my headset while it is charging?

    For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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  • Why do I hear static noise on my Jabra headset?

    Wireless devices are susceptible to interference that may affect audio quality and result in static. To avoid blocking the Bluetooth signal, follow these guidelines:

    • Make sure the distance between your headset and the paired device does not exceed 33 feet (10 m).
    • Make sure there is a direct line of sight between your headset and phone. Avoid placing objects that can block radio signals between paired devices. These include walls, doors and windows.
    • Avoid environments where computers, microwave ovens and high concentrations of Wi-Fi are present
    • Keep your headset and mobile phone on the same side of your body.
    • Avoid placing your mobile phone in a back pocket.

    Note: Low battery capacity in your Jabra headset and mobile phone may affect the Bluetooth range.

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  • Best practices for rechargeable batteries

    These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

    • Avoid placing batteries in direct sunlight.
    • Avoid placing batteries in extreme cold.
    • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

    If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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FAQ - all questions

  • Audio

    • Why do I hear static noise on my Jabra headset?

      Wireless devices are susceptible to interference that may affect audio quality and result in static. To avoid blocking the Bluetooth signal, follow these guidelines:

      • Make sure the distance between your headset and the paired device does not exceed 33 feet (10 m).
      • Make sure there is a direct line of sight between your headset and phone. Avoid placing objects that can block radio signals between paired devices. These include walls, doors and windows.
      • Avoid environments where computers, microwave ovens and high concentrations of Wi-Fi are present
      • Keep your headset and mobile phone on the same side of your body.
      • Avoid placing your mobile phone in a back pocket.

      Note: Low battery capacity in your Jabra headset and mobile phone may affect the Bluetooth range.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

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