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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Is my Jabra headset compatible with my mobile phone?

    Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone's specifications to see whether it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

    Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or handsfree profile.

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  • I have a connection problem with my headset.

    You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

    You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

    When the headset is on:

    • very slow, single flashes mean that the headset is connected to a device
    • slow triple flashes mean that the headset is not currently connected

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  • I am unable to take any calls when my headset is charging.

    The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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FAQ - all questions

  • Audio

    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone's menu or by tapping the answer/end button on the headset.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      a distance of no more than 33 feet (10 metres) with
      no major objects in-between is recommended.

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  • Compatibility

    • Is my Jabra headset compatible with my mobile phone?

      Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone's specifications to see whether it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

      Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or handsfree profile.

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  • Features

    • How can I use the multiuse feature on my Jabra mulitiuse-enabled headset?

      Multiuse functionality enables you to be connected to two different devices at the same time (e.g. a mobile phone and a PC). For example you can use the same headset for both listening to music from your mobile phone and for Internet telephony (e.g. Skype or Google Talk) at the same time.

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    • How do I use the multipoint feature on my Jabra JX10 Series II?

      The Jabra JX10 Series II can be paired with multiple Bluetooth-enabled devices, such as two mobile phones simultaneously. Simply pair another device in the usual pairing manner. 

      • When not on a call on either device, the Jabra JX10 Series II will be in "active standby mode," waiting for a call. If one of the mobile phones receives a call, it will immediately go to the headset and the other mobile phone will appear, as though no Bluetooth headset is paired with it. 
      • When the call is complete, the Jabra JX10 Series II will be in active standby again with both phones. Please note that you cannot switch between the two mobile phones on the headset if you receive calls on both.

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    • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialling"

      In order to work, these features must be supported on your phone. Please consult your phone’s user manual for details.

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  • Installation

    • I have a connection problem with my headset.

      You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

      You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

      When the headset is on:

      • very slow, single flashes mean that the headset is connected to a device
      • slow triple flashes mean that the headset is not currently connected

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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    • No light comes on when I plug my Jabra JX10 headset into its charger.

      Sometimes it may take a minimum charge in the headset for the light to come on. If this happens please wait 30 to 60 minutes. The red light should come on, indicating that the Jabra JX10 is charging.

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