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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I am unable to take any calls when my headset is charging.

    The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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  • I hear crackling noises

    A Bluetooth is a radio technology, which means it is sensitive
    to objects between connected devices. To avoid crackling noises
    a distance of no more than 33 feet (10 metres) with
    no major objects in-between is recommended.

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    Thank you for your feedback

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  • Why am I receiving static on my Bluetooth headset?

    All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

    1. Keep the headset on the same side of your body as the phone.
    2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.

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    Thank you for your feedback

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    Help Us Get Better

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FAQ - all questions

  • Audio

    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      a distance of no more than 33 feet (10 metres) with
      no major objects in-between is recommended.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Technical Information

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

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