In short: real business benefits. But don’t take our word for it. Benchmark Portals completed a study of Brother International Technical Support moving to wireless, and concludes:
"Wireless headsets might be the highest ROI investment you can make:"
“By moving from tethered headsets to wireless, this office equipment technical support centre experienced multiple benefits, which were shown both in terms of measurable financial savings and in terms of agent satisfaction. From the CFO to the frontline agent, everyone was a winner – especially the customers.Download the full report here